Classification of Internet Products and Evaluation of Application Utilization Based on the Product Fulfillment Process

By Hamed TaherdoostE-service, Information Security, Methodology
Classification of Internet Products and Evaluation of Application Utilization Based on the Product Fulfillment Process

Abstract

These days, many traditional services have been moved or planning to move to the electronic environment. Therefore, it is critical for enterprises to understand the users? motivations about the applied e-service applications. Internet goods and services have been categorized on two scopes , the product type and the fulfillment process in 2*2 matrix. This main goal of this paper is to assess the e-service usage based on these four areas. In this regard, fourteen e-service applications were classified under these four dimensions and then a survey was developed and distributed among 172 e-service users. The results show that Internet products which are electronic services are mostly used.

Authors:- Hamed Taherdoost, Shamsul Sahibuddin, Suhaimi Ibrahim, Alaeddin Kalantari and Neda Jalaliyoon

Keywords:- E – Service, Product, Fulfillment Process, E – Service Prototype, E – Commerce, Classification of Service

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