How Security Issues Can Influence on Usage of Electronic Services

By Hamed TaherdoostArtificial Intelligence, E-service, Information Security
How Security Issues Can Influence on Usage of Electronic Services

Abstract

Due to the fast growth of Information Communication Technologies, many traditional services already moved to the electronic environments. In order to achieve the success in implementation of e-services, service providers need to pay attention to customers? needs and concerns. One of the biggest concerns of electronic service users is security; therefore, it is critical to understand how security issues can effect on usage of e-services. This paper is going to evaluate the security factors affecting on e-service acceptance. The security factors of Web-based service are extracted and the measurement tool will be developed. In final step, an adoption model will be proposed from the perspective of e-service security.

Authors:- Hamed Taherdoost, Shamsul Sahibuddin, and Neda Jalaliyoon

Keywords:- Web – Based Service, Electronic Service, Security Factor, Adoption, Acceptance, Security and Exploratory Factor Analysis

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